Albany Pumps have recently sent a sales engineer to Belgium to meet with a customer who, unfortunately ordered a pump for the wrong application. Due to the time sensitive nature Albany were able to receive the gear pump back into the Lydney workshop, change the direction of the pump and deliver it back to the customer in Belgium within 24Hrs.
The customer said “Thank you very much for all your quick help and good customer service in these pump story, with a positive outcome.”
Albany prides itself with fast and effective customer service.
